Frequently asked questions

Starter ($6.99/mo) includes 5 custom commands, tickets, hosting, and the dashboard. Pro ($12.99/mo) adds 10 commands, reviews, and 3 reaction role panels per server. Business ($19.99/mo) includes unlimited commands and reaction role panels plus greetings and giveaways. Every plan includes one hosted bot and a 7 day free trial.

Your extra commands and reaction role panels are not deleted. They stay in the dashboard but become locked, so they stop working in Discord and cannot be edited. The oldest items within your new plan limit stay active.

Greetings (welcome and goodbye messages) and Giveaways (reaction-based draws with scheduled end times) are available only on the Business plan. Tickets are on every plan; reviews and reaction roles start on Pro.

Each bot runs in its own isolated container on DTRX infrastructure. Start, stop, or restart your bot from the dashboard. Configuration pages are available while the bot is online.

Every bot gets a short code like BOT-X7K2. Share it when contacting support so we can find your bot and logs quickly.

Yes. Open Billing in your dashboard to upgrade or downgrade. Upgrades unlock modules immediately. Downgrades lock extra modules and command limits right away, and the next renewal uses the lower price. Payment methods and invoices stay in the Stripe portal.

On Business, create a giveaway in the dashboard, publish it to a channel, and members enter by reacting with 🎉. When the end time passes, the bot picks winners automatically and posts the results.

Use https://bot.dtrxstudio.com/privacy in your Discord Developer Portal application (General Information). Terms of Service are at https://bot.dtrxstudio.com/terms.

Yes. Open the bot and use the Team card. Starter includes 1 team member, Pro 3, and Business 6. After they sign in with that Discord account, they can configure modules. They cannot delete the bot, manage the team, or see your billing.